The return of an item is subject to the following conditions: the item is under the same condition as it was at the time of the delivery, namely not used, accompanied by its packaging, label, and receipt or invoice of purchase.

The return of the product is possible:

a. When the product delivered is not what you ordered. In this case, the product shall be returned within 15 days of delivery, otherwise our undertaking is not obliged to proceed to a second delivery.

b. When the product has material defects, you can ask for a replacement, price reduction or a full refund.

In these two cases (a and b), we bear the return costs only if you send the items with the courier company we cooperate with. In case you wish to use another courier company, you shall bear such costs. The item shall be carefully packed to avoid possible damages during shipping.

c. When you want to exchange a product. Because of the zero-waste and the pre-order policy, we are not accept product exchange.

d. In case you want to cancel your order for any reason. You have the right to cancel within 5 days, for any reason and without a justification. If the right expires on a non-working day, your deadline is extended till the next working day.

If you want to cancel a purchase, you have to inform us via email.

When you submit a cancellation request, we proceed to bank refund within 15 days of receiving your request. Your refund includes any shipping charges you paid when you made your purchase. However, we may charge you delivery costs if you specifically requested non-standard delivery (such as express delivery). We use the same payment method that you used when you purchased the product or service.

By returning your product or cancelling your order for any reason, you shall bear the return costs, unless you prove that the products delivered are not what you ordered or they have material defects.